Returns + Exchanges
SHIPPING, RETURNS, REFUNDS PAGE
All orders placed before 3:00 PM MST will be filled and shipped that same day.
Orders received after this time will be shipped the next business day.
Due to the nature of our products, all sales are final. Exchanges will only be accepted only if you received an incorrect or defective item. No refunds will be allowed. Only for authorized and approved returned items, a replacement item (the same item) will be shipped in exchange.
If you need to cancel an order after you have completed the check-out process, please email us immediately. Orders cannot be canceled after they are shipped.
All sales are final due to the nature of our product. Exchanges will only be accepted only if you received an incorrect or defective item and if the package is not altered in any way. No refunds will be allowed. Only for authorized and approved returned items, a replacement item will be shipped in exchange or money refunded. If you need to cancel an order after you have completed the check-out process, please email us immediately. Orders cannot be canceled after they are shipped.
Due to the personal nature of hair pieces, we adhere to a strict policy with regard to exchange merchandise. All items sent to us for exchange will be inspected thoroughly. We will only accept returns in the ORIGINAL UNALTERED PACKAGING with the packaging intact as it was sent to you. All hair merchandise is packaged in clear packaging allowing you to view and to touch the hair merchandise without removing the packaging. If the merchandise is removed from the packaging the seals will be broken making the item unsuitable for exchange. IF THE ITEM IS REMOVED AND USED, WE WILL NOT ACCEPT ANY REFUNDS OR EXCHANGES for the merchandise. Handling includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc. If such an item is returned to us, the item will be held for 10 days pending the customers payment of shipping charges to have it returned to them.
DO THE EXCHANGE TEST. Check the item(s) you are sending us for exchange. If the item is not in a condition which you would accept as NEW, it should not be sent to us for exchange.
We must be able to confirm receipt of item(s) sent to us for exchange. We recommend you use a shipping service with DELIVERY CONFIRMATION service. We assume no responsibility for lost shipments. We will not reimburse your cost to send an exchange item back to us except in the case of mis-shipment. We will gladly exchange or issue a full refund for any item shipped in error. Please read the special terms of sale for international shipments.
Restocking Fees / Exchange Shipments:
A 15% restocking fee and shipping charges apply to all exchanges. If the sales price of the item being returned is greater than the item requested, we will apply the difference in price toward shipping cost.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address: Your order will normally be shipped via UPS or FedEx to the address you provide. Tracking numbers are unfortunately not available at this time, however the process is currently under development. Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. UPS and FedEx charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information.
Due to problems with missing shipments, we ship all packages as SIGNATURE CONFIRMATION… meaning someone must be there to sign for the package. UPS or FedEx will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the UPS delivery person and any such instructions will be ignored. UPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. We adhere to these strict policies with respect to hair returns, hygeine concerns and federal law. It is advised to return the item in the original and resalable condition as a necessary health precaution.
Mistakes & Delays
If there are mistakes and delays from our end, we will do our best to correct them. USPS or FedEx occasionally lose a package or shipments are delayed (due to weather and other factors). If we make a mistake, we will do our best to fix it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment. It is always wise to order far enough in advance to allow for unanticipated delays.
International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.